Terms & Conditions
1. Equipment Liability & On-Site Damages
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Client Responsibility: The client assumes full financial liability for any damage, theft, or loss of TJAV equipment—including LED tiles, processors, and microphones—caused by the client’s staff, attendees, or third-party vendors.
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Repair Costs: Any damages identified during load-out will be documented and billed at the current market replacement or professional repair rate.
2. Technical Reliability & Fail-Forward Systems
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Redundancy Standards: While TJAV utilizes "fail-forward" redundant engineering and broadcast-grade processing to minimize risk, clients acknowledge that rare technical failures can occur due to unforeseen hardware variables.
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Mitigation: In the event of a component failure, TJAV will prioritize immediate signal restoration through our built-in backup systems to maintain critical viewership
3. On-Site Requests & Scope Changes
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Authorized Approval: Any additional technical requests, equipment additions, or show-flow changes made on-site must be funneled through an Approved Point of Contact designated prior to the event.
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Billing for Additions: Supplemental labor or gear added on-site will be documented and added to the final invoice as an "On-Site Technical Change Order".
4. Venue Infrastructure & Safety Overrides
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Infrastructure Liability: TJAV is not responsible for show interruptions caused by inadequate venue power, fluctuating voltage, or structural failures of venue-provided rigging points.
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Safety Priority: TJAV engineers reserve the right to immediately shut down equipment if on-site conditions (such as liquid spills near electronics or unstable venue rigging) pose a threat to personnel or hardware.